SOLUTIONS TO FREQUENTLY ASKED QUESTION (FAQ)

SOLUTIONS TO MODEM PROBELMS

3. How do I test my modem to see if is working properly?

To diagnos the modem:
Go to Control Panel, Modem and click on Diagnostic. Highlight the COM port the modem is connected to, then click on More Info and wait for the response.
If you have an external modem, look at the modem lights; make sure they flash back & forth.
If the modem fails to respond, the modem needs to be repaired or the modem driver may need to be re-installed.
If the modem respond successfully. The modem is installed correctly. If the modem passes the diagnostic test but still fails to connect, then the modem driver may not be selected properly under dialup networking. Go to Dialup Networking, click on the Net2000 connection icon with the right mouse button the select Properties. Make sure the correct modem selected for the connection. Please note that some modem still passes the this diagnostic test eventhough the wrong driver is installed. Although, most modems works ok with Standard drivers, it is advisable to use the actual driver supplied by the manufacturer.

Please note, these instructions are for Win9x & WinMe, however it can be easily extended to other operation systems.