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NET2000 Privacy
Statement
Net2000 is bound and
abide by the Commonwealth Privacy Act 1988, which outlines a number of
guidelines concerning the protection of personal information. Set out
below is the information on how Net2000 obtain, store, use and disclose
personal information.
Your
Personal Information
In order the provide you with the services, Net2000 may
collect personal information such as:
- Personal
details eg. Name, surname, address, telephone number, mobile number,
date of birth and title, drivers licence
- Payment details
eg. Payment method, credit or bankcard card numbers and payment history.
- Billing details
eg. Usage statistics, billing address, and billing method.
- Technical
information eg. Username, password, IP address, calling number and the
number you call to connect to your server.
How we collect
personal information
Net2000 collects personal information a number of ways:
- Directly
from you, when you provide information by phone or in the application
form or when you submit your details via the online registration from
our web site.
- From third
parties such as our agents and your representatives.
- From our
own records eg. Your usage statistics.
- From publicly
available sources of information.
How we hold personal
information
Net2000 holds personal information collected
- On paper file and/or
- On computer databases
& systems which we manage and control.
How we use your
personal information
Your personal information may be used to
- Verify your identity
- Assist you to subscribe
to our services
- Assist you with
monitoring the status of your service account.
- Provide you with
the service you require
- Administer and
maintain those services including billing and charging
- Planning &
managing our business for future development.
- Gain a better understanding
of your service needs
- Handle problems
& complaints
Who do we disclose
personal information to
In order to provide the services you required, Net2000 may disclose person
information to:
- Our wholesale suppliers
(Telstra Wholesale) involved in supplying the ADSL service to you.
- Our agents and
resellers if you signed up through them.
- You or your authorized
representatives as requested by yourself.
- Prospective investors
in purchase of our business.
- Debt recovery or
credit agencies in case of non-payment.
- Law enforcement
or government agencies as required by the law.
Calling Number
Display
Calling Number Display (CND) is a facility that allows persons who receive
phone calls to identify who is calling them by the caller's telephone
number. When you subscribe to our service, we may receive CND from our
Telecommunication carriers such Telstra, COMindico and WorldCom regardless
of whether you block CND on your telephone line or not.
Net2000 respects your privacy and extends the same privacy protection
to your CND as your other personal information. CND is only use to identify
you as a user of your Net2000 account.
This information is stored on our database under usage records, which
are only accessible to our staff and you on request.
You can access
your personal information
You have the right to access your personal information allowable by the
law. For security reasons, we may require you to put your request in writing.
Net2000 reserves the right to charge a fee to retrieve your information.
How we keep information
secure
We keep information secure by several means:
- Storing in a controlled
and secure local database with full password protection.
- Only accessible
to a limited number of staff with confidentiality obligations.
How to contact
us
If you have any questions in relation to privacy, please contact us on
(03) 9738 0005 between 8.30am and 5.00pm, Monday to Friday. Alternatively
you can email to support@net2000.com.au
or visit our web site http://www.net2000.com.au/
NET2000 Privacy Statement (Revised December 2003)
NET2000 PTY LTD ABN 51 073 565 447
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