SOLUTIONS TO FREQUENTLY ASKED QUESTION (FAQ)

SOLUTIONS TO DIALUP NETWORKING PROBELMS

1. Error 691: The computer you are dialing is not responding, check the username or password.

If you encounter this problem, check the following:

• Your internet account maybe expired or you have run out of hours.
• Have you renewed your account online in the last few days and the payment hasn't been cleared as yet?
• Your username must be all in lower case (small characters). Even the first character must be in lowercase eg. Joe is incorrect, the correct username is joe).
• Your password is also in lower case unless you specifically requested for the password to be in uppercase or a mixture of upper & lower case.

• Make sure Caps Lock is OFF
• Make sure there are no spaces before or after the username or password. Re-type the username and password.
• If all the above is ok and you are still getting the same error, contact NET200. There is a possibility the server may be down.