SOLUTIONS TO FREQUENTLY ASKED QUESTION (FAQ)

SOLUTIONS TO MODEM PROBELMS

2. Error 630: The computer is not receiving a response from the modem.

When getting this erroer, it means the computer is unable to detect the modem, the modem is not installed properly. This could be a result of port conflicts or the modem is in use by another program.

• Make sure the modem is connected properly.
• Make sure the modem is switched on.
• Check the power adapter for the modem, make sure it is the right one for the modem (i.e. right voltage & current specification. Most modem uses 9V AC 1A).
• Make sure the modem driver is installed properly and the right COM port is selected.
• Most computers have two communication ports, make sure the modem is plugged in the right COM port. Swap between the two ports if necessary.
• Make sure no other software is using the modem (press CTRL-ALT-DEL to check). Close any fax or dialup programs that are running.

• Perform a diagnostic on the modem: Go to Control Panel, Modem and click on Diagnostic. Highlight the COM port the modem is connected to, then click on More Info and wait for the response. If you have an external modem, look at the modem lights; make sure they flash back & forth. If the modem fails to respond, the modem needs to be repaired or the modem driver may need to be re-installed. If the modem respond successfully, then the modem driver may not be selected properly under dialup networking. Go to Dialup Networking, click on the Net2000 connection icon with the right mouse button the select Properties. Make sure the correct modem selected for the connection.