SOLUTIONS TO FREQUENTLY ASKED QUESTION (FAQ)

SOLUTIONS TO EMAIL PROBLEMS

1. It keeps asking me for my password
Whenever you go to check you email, it keeps asking you for your password, check the following:

• Make sure you type the incoming mail server name correctly. It should be mail.net2000.com.au all in lowercase.
• Check the username or account name you typed in make sure there's no spelling mistake.
• Your mail box maybe full. Get a NET2000 staff to clear it for you.
• The antivirus program may have changed your incoming mail server settings to 127.0.0.1 or localhost or pop3.norton.antivirus. You'll need to chage it back to mail.net2000.com.au

• The account name is changed to username#mail.net2000.com.au by the antivirus program. You'll need to change it back to just username without the #mail.net2000.com.au
• You may have a very large email.
• If get disconnected in the middle of downloading your emails. Your mailbox is locked.
• The mail server maybe overloaded, try again later.
• Mail box is corrupted because an email is not completely downloaded